Traveling outside the U.S.?

If you are planning international travel and want to bring The ZP along on the trip, make sure you fill out the international travel form before you leave! This will allow you to continue using your ZP phone(s) when traveling outside the U.S. If you do not fill out this form, your ZP phone(s) will not work when you try to place calls from foreign countries. This applies to all ZP videophones. It’s easy!

If you have any questions about using the international travel form, please contact the Customer Experience Team by calling 877.885.3172 or by sending an email to support@purple.us

instructions

  1. Log into your account (login button at top right of screen) and get started!
  2. Click on “International Travel” in the menu on the left side of the page to access the online international form.
  3. If prompted, choose the phone number of the ZP phone you are planning to take with you on your trip.
  4. Enter the start and end dates of your travel and the location you are traveling to (required).
  5. Your authorization is good for up to 1 year.


After submitting your information, you will see a confirmation message.

I know which country I'm going to, but I'm not sure which region it is located in...

No problem, look up the country you are traveling to and to see which region to select when pre-registering your travel.

Africa

Angola
Benin
Botswana
Burkina
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Congo
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe

Asia

Afghanistan
Bahrain
Bangladesh
Bhutan
Brunei
Burma (Myanmar)
Cambodia
China
East Timor
India
Indonesia
Iran
Iraq
Israel
Japan
Jordan
Kazakhstan
Korea (North)
Korea (South)
Kuwait
Kyrgyzstan
Laos
Lebanon
Malaysia
Maldives
Mongolia
Nepal
Oman
Pakistan
Philippines
Qatar
Russian Federation
Saudi Arabia
Singapore
Sri Lanka
Syria
Tajikistan
Thailand
Turkey
Turkmenistan
Taiwan
United Arab Emirates
Uzbekistan
Vietnam
Yemen

Europe

Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
United Kingdom
Vatican City

North America

Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Canada
Costa Rica
Cuba
Dominica
Dominican Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Mexico
Nicaragua
Panama
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Trinidad & Tobago

Oceania

Australia
Fiji
Kiribati
Marshall Islands
Micronesia
Nauru
New Zealand
Palau
Papua New Guinea
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu

South America

Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela