To request help or support, please contact our customer experience team at 877.885.3172 or click the “Email us for Support” button below.
NOTICE: If you decide to download any ZP application from ZP at no cost, you must affirm you are deaf or hard of hearing and are eligible for VRS use, that the ZP app will be for your own personal use, and that you will not transfer the application to any other person under any circumstances. If a violation of any of these terms occurs, your application will be disabled and a financial penalty may be assessed to you. Please refer to The Z® Product or Purple Product Agreement.
Due to inherent technical limitation of some VRS-based 911/E911 calls, automatic transmission of your location information to a 911 emergency call center may not occur. ZP is also not liable for any damages arising from your failure to provide ZP an accurate, up-to-date Registered Location or for your failure to give permission for a P3 or Z5 application to access your device’s location information. For information about how to update your Registered Location, please refer to ZP’s “Dialing 911 for Emergencies” section on our website at zpconnect.com/dialing-911.
