CART Captioning is real-time translation of a meeting, class, lecture, special event, or any speaking event. 99% of our CART services are done with a live REMOTE captioner.
The client requests captioning services and provides us with an audio link (typically a Zoom link, Microsoft Teams link, or as a last resort a phone number). Our live Purple captioner will join the link at the requested time to listen to the meeting, class, etc. and will provide real-time translation of the spoken word. Anyone who has an internet connection can view captions from the transcription link we will provide.
We use a system called 1CapApp. Click here for a demo of what CART looks like to the viewer.
Current customers can complete our online request form: https://signlanguage.com/Onsite/cart.aspx
Not a current customer? Fill out the information form and we will contact you to set up an account with us https://zpconnect.com/get-services-now/ or contact us at cart@purple.us if you have additional question.
Please email us at cart@purple.us with the subject line: URGENT. You can also reach out to us at 877.211.1615.
A browser extension that will scan for any 10 digit telephone numbers on the website. It will then be automatically highlighted with the ZP icon displayed before each 10 digit telephone number. You can hover over the telephone number and you’ll see few options: Call through the P3 app or Call through the Z5 app.
Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.
Click2Call will allow you to choose which app you want to use to make VRS or P2P calls.
You will be prompted to sign in. Once signed in, the process will resume and dials the number out automatically for you!
Your computer must have the P3 or Z5 app running v9.4.10 or newer. If your computer is using an older version, it will launch the app but the phone number will not be automatically dialed for you.
Go to the website that you would like to disable, then click on Click2Call extension, then click on “Click2Call is enabled for this domain” for entire domain (i.e., “domain.com”) or “Click2Call is enabled for this URL” for specific URL (i.e., “domain.com/this_url”) For the best customer experience, it is highly recommended to do the entire domain instead of specific URL.
Apple has a built-in feature that allows its Safari browser to have its own click to call feature. You need to press on a phone number and a drop down menu will list all apps that you can call using that number. Just tap on “Z5” or “P3” to make the call. You must have either Z5 or P3 installed on the phone to make it work, it will not work on other browsers on your mobile device. It only works on your iPhone or your iPad.
You can reach ZP customer experience team by calling 877.885.3172.
Everyone for use at home and work. Especially at work because they don’t have to worry about dealing with IT and software installation. CLOUDVP also works well with corporate firewalls.
Maybe! It is dependent on the user allowing notifications within their browser settings, but if you use Chrome or Edge, you can answer the call from within the on-screen system notification and it will automatically maximize the window. For Firefox, an alert will show which the user can select to maximize the browser and then answer the call. Of course, if they have a P3 or Z5 app on their mobile device, they will get the notification like they always have.
No, once the web browser running CLOUDVP is closed, not minimized, the connection will be disconnected. If you attempt to launch CLOUDVP while the call is ringing on another endpoint, you will not be able to answer the call on CLOUDVP like you’re able to do with the P3 Desktop for macOS or Windows.
This may be due to your browser’s permission settings.
Desktop or laptop running Windows, macOS, or Google Chromebook with a webcam and internet service. Bi-directional internet bandwidth of 512k is the preferred minimum. Optional: microphone and headphones/speaker.
Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox are the supported browsers for CLOUDVP.
You may be able to improve the user experience by manually adjusting the amount of bandwidth CLOUDVP uses within the Call Settings > Max Bit Rate settings. Select the most appropriate setting for your needs and save. Note: This setting will be used for any CLOUDVP login with the current account, even if on a different device.
Notification test: https://www.bennish.net/web-notifications.html
Two possible scenarios:
Text chat can be used on VP calls with other CLOUDVP users or with the interpreter on VRS calls. Text chat cannot be used directly with other non-CLOUDVP endpoints.
Since CLOUDVP is a web-based technology, you should be able to adjust the font size to your liking. On macOS, you can hold the Command (CMD) key and press “=” to increase or “-” to decrease. On Windows, you can hold the Control (CTRL) key and press “=” to increase or “-” to decrease.
Yes, this is important that you must use Google Chrome browser which has the Live Caption built in. Also, it is important that you make sure your call settings has Hearing Carry Over (HCO) feature in CLOUDVP turned on. The purpose is for audio to transmit through your browser as it can listen and automatically transcribe into captioning.
To enable Live Caption in Google Chrome, the instruction can be found at https://support.google.com/chrome/answer/10538231?hl=en
You can contact our Customer Experience Team (CET) by calling 877.885.3172. They are more than happy to assist you.
When you enter your username on any device except SmartVP, you can click “Forgot password” where it automatically sends an email to provide you instructions for resetting your password. If you are not able to receive an email or you are using a SmartVP, please contact Customer Care at 877.885.3172 to have your password reset.
With ZP, you can call any telephone number in the world (with the exception of 900 numbers). All VRS calls must either originate or terminate in the United States and/or U.S. territories. In other words, to make an international ZP call, the caller must begin or end the call within the United States and/or U.S. territories. ZP calls can be processed in the following countries:
Argentina
Australia
Austria
Bahamas
Belgium
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Denmark
Dominican Republic
El Salvador
France
Germany
Greece
Guatemala
Honduras
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Korea
Republic of Malaysia
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Philippines
Russia
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
Venezuela
You can make ZP VRS calls wherever you are, even when you’re traveling out of the country. All you need to do is pre-register with ZP and you’re good to go.
I am leaving the country for a vacation and need to make VRS calls. How do I pre-register?
Once you log in to your ZP account, you can input your travel information online or you can call our Customer Care team at 877.885.3172 and they will assist you.
I’m going to be gone longer than one year. Why can’t I use ZP VRS longer?
The FCC allows U.S. citizens traveling abroad a maximum period of one year during which they can make VRS calls.
Why do I have to share my personal travel information with you? I don’t feel comfortable doing that.
The FCC requires ZP to collect this information so we can verify where you are when making a call from outside the U.S. If you have any questions or comments regarding FCC regulations, you can contact them by going to www.fcc.gov/cgb or calling 888.225.5322.
Can I add, delete or change travel plans?
Yes! Login to your ZP account, and click on “International Travel” to add or update your travel information. Please note: if you have already entered travel information and your plans change, you may need to delete your old travel plans and enter your new travel plans.
What if my plans change and my trip is shortened? If I’m still registered as being out of the country, but I’m in the U.S., will I be able to make a call?
Yes! If you make travel plans and they are canceled or your trip is shortened, and you are in the U.S., you can ALWAYS make calls.
What if I’m traveling to several different regions in the one-year period?
That’s okay! You can book multiple regions with ZP and make calls from those regions. Just don’t forget to register all of your travel plans!
I know which country I’m going to, but I’m not sure which region it is located in.
No problem, please click here to look up the country you are traveling to and to see which region to select when pre-registering your travel.
Once I begin my travels outside the United States, am I able to make and receive VRS calls within the country I’m in, or am I only able to make and receive United States VRS calls?
The FCC allows VRS calls ONLY to and from the United States. For example, if you are traveling in Paris and would like to make a VRS call to a friend in Paris, the FCC WILL NOT ALLOW THIS TYPE OF CALL. The FCC allows VRS calls ONLY to and from the United States, and only if the user is registered for international travel. For questions or technical support, please contact ZP Customer Care at 877.885.3172.
You recently finished validating your account or creating a new account. Now you want to switch your videophone number from another provider. You must complete the Letter of Authorization, which means you understand and agree to make the switch. On the form, please fill out your name. Your first and last names must be exactly the same as shown on your other videophone from which you switch. Your address must be the same as shown on your other videophone, or if it is the same as shown in your customer information, you can mark the checkbox to duplicate the address. The telephone number is your videophone number. Under “Authorized By”, type your first name and last name. Please type your full name. For example, it cannot be “Sean D.” or “SD”. It has to be “Sean Dalton”. Again, the same is applied under the last “Authorized By” section. Thank you for choosing us!
POP will work with any type of lamp. If the lamp has a dimmer, it will still work, but the dimmer needs to be set for maximum or else it will not work properly. We advise you to use a non-dimmer lamp and switch.
POP can be screwed in any lamp socket that has not been revised or tampered with. You can screw it into a standing lamp, table lamp, desk lamp or even ceiling lights, but remember the switch needs to be remained on at all times.
POP connects to the 2.4GHz band of Wi-Fi, not 5GHz. If you have more than one available network on your router, this could mean you are connected to 5GHz and need to try your other network. All Wi-Fi routers have a 2.4 GHz band, so if you only have one network you will be on the right one to get started.
Download the LIFX app on your Android / iOS mobile device or on your Windows 10 system
The LIFX app is only for setup purposes. It will not control your POP.
REMINDER: The LIFX app is only used for setting up your POP. The LIFX app will not control your POP.
You should reset your POP only if your modem/router has been upgraded or your default Wi-Fi network’s ssid/password have changed. Starting with the POP turned on, turn it off/on five (5) times. Wait a few seconds (up to 10 seconds) until you see POP changing color from red to pink. Turn the POP off/on another five (5) times. You should see the POP flashing purple, yellow, green, red, blue and white, in that order. If the POP is not flashing immediately after doing the prior steps, turn the POP off/on another five (5) times. If the POP still is not flashing, that means it is still disconnected or may have another issue.
Don’t worry! ZP’s Customer Care team can be contacted at 877.885.3172 so we can help you get your POP working!
The following recommendations can help your POP light bulb/s achieve the best wireless range & network reception. The best locations for POP:
– Place your POP light bulb in an open area where there are few obstructions, such as large pieces of furniture or walls. Place it away from metallic surfaces.
– Avoid placing your POP light bulb behind furniture or inside cabinets.
– Don‘t place your POP light bulb in areas surrounded by metal surfaces on three or more sides.
– Place your POP light bulb at least 25 feet (8 meters) from any microwave oven, 2.4 gGHz cordless phone, or other source of interference.
The following items can cause interference with wireless communication:
The farther away the interference source, the less likely it is to cause a problem.
We launched POP light in 2016 and since that time our customers have enjoyed the power of POP to notify them when they have incoming calls.
Many customers have requested to use POP light as a ‘normal’ room light. Until now that wasn’t possible.But we want to let you know that with the recent update you can now use POP as a room light AND a notification light.
Right from your P3 or Z5 Mobile app or from the OneVp device you can choose your preferred room color and call notification color.
Color your world with POP.
On your mobile app select the POP icon on the lower right side. POP lights that are registered to your account will show up here as pictures.
You can turn the normal light on and off by selecting the picture. To change the color of the ‘Normal Light’ select “Change normal light setting”.
On this screen you can change the color and the brightness of the light. To change the brightness you can move the slider that says ‘Brightness’.
To change the color you can simply select one of the 5 color squares.
If you do not like those colors, then tap on “edit’ in the upper right corner. You will see a little pencil icon appear on the 5 color squares. Tap the one you want to change. Now you will see a color wheel appear. Using your finger you can select any part of that color wheel. Make your selection and then tap on save. Your new color is now applied.
You can customize all 5 squares to save your favorite colors for easy access. When you are all done, click on ‘Done’ in the upper right corner. Then click on the ‘Save’ button to apply the color that you want.
You can also set the “Flashing Light” color for incoming calls. Tap on ‘change incoming call settings’ located on the second line. There are five standard colors available for you to choose from. Select the one you want. Then, choose your brightness level. Finally, you can test the flash notification to make sure you like it. Select “Test Flash Light”.
If you are satisfied with your settings then select “save”. You are all set.
You can change the ‘Normal Light’ and ‘Incoming Call’ settings from your OneVP. Go to the ‘Settings’ menu in your OneVP. You can find ‘Settings’ on the far left column.
Next, scroll to the right until you get to the POP tab. You will see an icon for each POP Light registered to your account. You can click on each picture to turn that POP Light on or off. To adjust the settings for each POP Light click on ‘POP Light Settings’ at the bottom of each POP Light icon. The settings for that POP Light will appear. At the top you can give your POP Light a custom name.
Next you see ‘Normal Light’. There are five colors to choose from. This is your color selection for using your POP as a ‘normal’ light for your room. If you prefer a different color you can click on the ‘+’ on the right. You can select the color that you want and use the sliders to adjust. The first slider sets the color that you want and the other slider controls how vivid that color will be.
The next part is the ‘Incoming Call’ settings. This is for changing the light settings for when someone calls you. When you click on it you will see five color options appear for you to pick from. Make your selection.
Go ahead and select ‘Test Flash Light’ to see what it will look like. If you like it then click on ‘Save’ and you are all set.
OneVP has a ‘quick menu’ that allows you to quickly access POP features.
In the upper right corner you can see where it says ‘POP’. Click on that and the menu will appear. You can click on the icons to turn your POP lights on and off.
If you want to quickly change the color of your POP, simply click where it says ‘settings’ under the icons. You will be taken right to the color settings for your POP light.
When you access the settings for your POP light you may notice that the picture of the bulb looks different than your current POP light.
There is no need to be concerned. Your POP light may be an older model. Don’t worry, all of the functions and features remain the same.
The all-new OneVP is a top-notch multi-function entertainment unit that can play multiple apps also has VP capabilities to make and receive calls from the comfort of their couch like never before.
Please visit zpconnect.com/devices/onevp and fill out the OneVP application form. If you need assistance with ordering your OneVP, please contact ZP at 877.885.3172.
The OneVP will be available at no charge to qualified Deaf and hard of hearing individuals.
To use OneVP, you need a reliable Internet connection in your household and a HDTV with an open HDMI input. Your OneVP comes with a webcam, a remote, an Ethernet cord, a HDMI cable, and a power adapter.
If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with OneVP.
At this time, OneVP will work with POP to alert you when you have a call, not Firefly. It also would have an alert system coming through TV and wakes the TV up from sleep if CEC is set up. If this changes, we will communicate with you.
Yes! The OneVP allows up to 5 accounts. To add an account, click on your name with a round icon on the upper right corner. After you set up multiple accounts, you can easily switch when someone else needs to use theOneVP.
Yes! Just like any ZP product, you can make and receive one-line VCO calls with your OneVP. You can make a VCO call and use OneVP’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.
Yes! You can change the language on your OneVP from English to Spanish. Go to “General” in Settings on your OneVP and change the language to Spanish.
If you are still having problems, please go to FAQ #9 below to learn how to get more help.
Yes! You can choose from 2 different themes to best fit your preference under “General” in Settings on your OneVP. The available themes are Dark and Light.
No worries! We’re here to help you. Please call the ZP Customer Experience Team (CET) at 877.885.3172 or email them at support@purple.us. For more information on CET hours, visit zpconnect.com/contact-us.
We would love to answer your question! Just give our Customer Experience Team (CET) a call at at 8at 877.885.3172 or email them at support@purple.us. For more information on CET hours, visit zpconnect.com/contact-us.
Yes, you can download the user guide here.
“sivo” is a new feature that allows a Deaf User and the Hearing Party to see each other while on a VRS call. Both the Deaf User and the Hearing Party can also see the Video Interpreter (VI). The VI can also see both the Deaf User and the Hearing Party.
sivo as a feature is available on both Purple VRS and ZVRS. In fact, you can use any VRS provider, even if it’s not ZVRS or Purple.
At a minimum, the Hearing Party (your hearing family members, hearing friends, or hearing co-workers) must download and install the sivo app to his or her iPhone, iPad, Android phone or tablet, laptop, or desktop computer. The Hearing Party must also register his or her ten-digit voice number inside the sivo app.
Tell your Hearing Party to go to the App Store and search for “sivo” to find the iOS app. For Android users, go to the Play Store and search for “sivo” to find the Android app. For Windows or Mac, simply visit sivo.me/get-sivo to download sivo directly to your computer.
Yes, you can turn on and off the video with your Hearing Party at any time. When you turn off the video, you will still be connected via VRS and can continue to converse with your Hearing Party (without video).
Yes, sivo works in either case – whether you start the VRS call with your Hearing Party or whether your Hearing Party calls you. Once you two are connected via VRS, just click on the sivo button in the VRS app to connect on video.
Download sivo User Guide to receive a free step-by-step guide on how to set up and start using sivo.
Yes, you can still use sivo even if you’re not using our Z5 or P3 apps, with the understanding that the sivo button would not be available. Instead, simply call through our dial-around number at 877.467.4877 to reach one of our Video Interpreters (VI), then ask that VI to start the sivo call for you once you are connected to your Hearing Party. The VI has his or her own button on the VI screen for this purpose.
You can contact us at support@sivo.me.
Yes, you can refer to the sivo whitepaper (link).
To use Z5/P3 Mobile, you must have an iOS device with either a cellular data or a Wi-Fi connection and a registered Purple number.
You do not need a separate number to use Z5/P3 Mobile. Just like with any other ZP VP or app, you use the same ZP number! If someone knows your ZP number, they will be able to reach you via your mobile app!
To switch between the light and dark user interface themes, go to Settings, then tap on “Theme” and select which theme (Light or Dark) you want to use.
You can look up local businesses via directory listings using data from Google Maps. Once you locate a business, you can make a call right there in Z5/P3 Mobile via ZP VRS.
You can add a photo to a new or an existing contact in your Z5/P3 Mobile.
To add a photo to a new contact, create a new contact by tapping the icon on the upper right corner. Tap on “Add Photo” and choose between “Take Photo” to take a photo right away or “Choose Photo” to choose a photo from your device’s Camera Roll.
To add a photo to an existing contact, open the contact in Contacts and tap on “Edit”. Then, tap on “Add Photo” and choose between “Take Photo” or “Choose Photo”.
Once a photo is selected, adjust the thumbnail before tapping on “Choose” to confirm. Then, tap on “Save” to save the photo to your contact!
Don’t worry! You can reach ZP customer experience team by calling 877.885.3172.
Geolocation is the ability to determine your location by using the GPS feature in your mobile phone or your distance from cellphone towers, or Wi-Fi access points.
With geolocation, your geographical location can be shared with E911 call center staff so that they can dispatch help to where you are currently located, instead of to your Registered Location on file.
This is especially helpful with mobile devices when you are away from your Registered Location (usually at your home or your office).
First, you need to upgrade to the latest version of P3 Mobile or Z5 Mobile, for either iOS or Android.
Second, you must make sure to agree to the new end-user license agreement (EULA) in the upgraded P3 Mobile or Z5 Mobile app. You must also give permission for P3 Mobile or Z5 Mobile to use the device location (aka GPS location). If you’ve already given permission to use device location in the past (such as for Number Lookup), you won’t need to give this permission again.
You will see the new EULA and possibly the permission request for device location after you upgrade your P3 Mobile or Z5 Mobile app and launch these apps.
Once the new EULA is accepted and the permission for device location is given, then your geolocation will be automatically used when you make an E911 relay call.
Our geolocation provider was not able to process your E911 address. Please contact Customer Support to resolve the issue.
Yes. In the text chat between you and the VI, you will see the latest approximate address based on converting your GPS coordinates to the best possible street address. Your GPS will be checked periodically while you are on the E911 call to see if your location changes; if that happens, a new approximate address will appear in the text chat.
No, geolocation is only available on mobile devices*, including tablets with LTE connection or WiFi capabilities.
*mobile devices include iPhones and Android phones. Tablets include iPads and Samsung Tablet.
La geolocalización es la capacidad de determinar su ubicación utilizando la función GPS de su teléfono móvil o su distancia a torres de telefonía móvil o puntos de acceso Wi-Fi.
Con la geolocalización, su ubicación geográfica puede ser compartida con el personal del centro de llamadas E911 para que puedan enviar ayuda al lugar donde se encuentra actualmente, en lugar de a su ubicación registrada en el archivo.
Esto es especialmente útil con dispositivos móviles cuando está lejos de su Ubicación Registrada (normalmente en su casa u oficina).
En primer lugar, debe actualizar a la última versión de P3 Mobile o Z5 Mobile, ya sea para iOS o Android.
En segundo lugar, debe asegurarse de aceptar el nuevo contrato de licencia de usuario final (CLUF) de la aplicación actualizada P3 Mobile o Z5 Mobile. También debe dar permiso para que P3 Móvil o Z5 Móvil utilicen la ubicación del dispositivo (también conocida como ubicación GPS). Si ya ha dado permiso para utilizar la ubicación del dispositivo en el pasado (por ejemplo, para la búsqueda de números), no necesitará dar este permiso de nuevo.
Verá el nuevo CLUF y posiblemente la solicitud de permiso para la localización del dispositivo después de actualizar su aplicación P3 Mobile o Z5 Mobile e iniciar estas aplicaciones.
Una vez aceptado el nuevo CLUF y concedido el permiso para la localización del dispositivo, su geolocalización se utilizará automáticamente cuando realice una llamada de retransmisión E911.
Nuestro proveedor de geolocalización no ha podido procesar su dirección E911. Póngase en contacto con el servicio de atención al cliente para resolver el problema.
Sí. En el chat de texto entre usted y el VI, verá la última dirección aproximada basada en la conversión de sus coordenadas GPS a la mejor dirección de calle posible. Su GPS se comprobará periódicamente mientras esté en la llamada al E911 para ver si su ubicación cambia; si eso ocurre, aparecerá una nueva dirección aproximada en el chat de texto.
No. Por el momento, la geolocalización sólo está disponible para teléfonos móviles con GPS. Estamos considerando añadir en el futuro la geolocalización a otros dispositivos como portátiles, ordenadores de escritorio, OneVP y Portal.
To request help or support, please contact our customer experience team at 877.885.3172 or click the “Email us for Support” button below.
