Customer Care: 877.885.3172
Weekdays: 7am to 11pm ET
Saturday: 10am to 7pm ET
Sunday: CLOSED
Email: support@purple.us
There are three alternative options for placing an emergency call.
Call from your mobile phone by dialing 911 directly and stay on the line until they send emergency personnel such as a police officer or an emergency medical responder to you. Be sure to call from the location of the emergency.
until they send a police officer or an emergency medical responder to you. Be sure to call from the location of the emergency.
Use a TTY to call 911. Even though TTY is an old device and rarely available, it remains a very reliable method for calling for an emergency assistance.
You may reach out for an emergency service by sending a text message to 911. However, text-to-911 is currently only available in certain locations. You need to check with your wireless phone company to see whether text-to-911 is available in your area.
If a service interruption prevents you from placing a VRS call, we recommend using a TTY to place your calls or other communication methods until the service is restored.
To request help or support, please contact our customer experience team at 877.885.3172 or click the “Email us for Support” button below.
